Contact Us
Contact Us
We would love to hear from you. Questions about sizing, colors, a delivery, or an order you have already placed? Email us and we will get back to you as soon as we can, usually the same day.
We handle all customer inquiries by email so nothing gets missed.
Returns, exchanges and cancellations
For any change, exchange, return, cancellation or refund, please email us. To help us sort it out quickly, include your full name, your order number, and what you would like us to look at. If the issue is with the product itself, a photo helps.
Response time
We reply to emails within one business day.
Our team stands behind every cooling mat that leaves us, and we are here after the sale, not just before it.