Terms of Service

1. Who you are buying from, and what these terms cover

This store is owned and operated by Stickwall, a registered business in Israel, registration number 314619487, selling internationally under the BarklyPaw brand. In these terms, "we", "us", "our", and "BarklyPaw" mean Stickwall. "You" means the person visiting this store or placing an order. Our full registered business address is available by email on request.

We sell one product: the BarklyPaw Dog Cooling Mat, in 4 colors and 5 sizes.

These terms govern your use of this website and every order you place through it, in every country we ship to, including orders placed under a promotion. The following pages form part of these terms: the Shipping Policy, the Returns and Refunds Policy, and the Privacy Policy. Where one of those pages covers a subject in more detail, that page controls. In particular, the Returns and Refunds Policy is the only place that states how a refund is calculated, and everything on this page about refunds is a summary of it.

How to reach us. All customer contact happens by email at mybarklypaw@gmail.com. We do not operate a telephone support line and we do not run live chat. A phone number you provide at checkout is passed to the delivery carrier so they can reach you about your delivery. It is not a way to reach us and it is not used for marketing.

Business days. Where these terms refer to business days or working days, that means a day our team is working, which is Sunday through Thursday, excluding public holidays in Israel, where our team is based. Carriers and customs keep their own calendars, usually Monday to Friday, so transit estimates measured in business days follow the carrier's week.

2. Agreeing to these terms

You agree to these terms when you place an order. Placing an order is the act that creates the agreement between us. These terms, and the three policies listed above, are linked from every page of the store and from the checkout, and we ask you to read them before you order. If you do not agree with them, please do not place an order.

We do not treat merely looking at a page as agreement to anything, and we do not rely on you having scrolled past a link. Where a change to these terms is material, section 24 explains how we handle it rather than treating your continued browsing as consent.

3. Who may order, and where we ship

Age and capacity. You may order only if you are at least 18 years old, or the age of majority where you live if that is higher, and you are legally able to enter into a contract. By ordering you confirm this is true.

Personal use. Our products are sold for personal, household use. We do not sell for resale or commercial redistribution unless we have agreed that in writing with you first.

Countries we ship to: the United States, which is our primary market, Canada, Israel, and Australia. We do not currently offer or sell this product to consumers in the European Union or the United Kingdom, this store is not directed at them, and we do not market to them. If an order is placed with an EU or UK delivery address, we may cancel it before shipping and refund you in full.

Quantity limits. There is currently no limit on how many mats or promotional sets you can buy in one order. If we introduce a limit, it will be applied in your cart and shown to you before you pay, not enforced afterward by canceling an order you already paid for.

Sanctions and export rules. You may not order if you are located in a country or are a person subject to trade sanctions that would make the sale unlawful. We may cancel and refund any order we cannot lawfully fulfill.

4. How an order becomes a contract

Your order is an offer. When you complete checkout you are offering to buy the items in your cart at the prices shown. The email you receive immediately afterward confirms that we received your order and that your payment method was authorized or charged. It is an acknowledgment, not our acceptance.

We accept by shipping. The contract of sale is formed when we hand your order to the carrier and send you a shipping confirmation. It covers only the items actually shipped. If we ship part of an order, the rest stays an unaccepted offer until we ship it or cancel it.

If we have already taken your money and we do not accept the order, we hold that money on your behalf and refund it in full within seven working days. We do not use the acceptance rule as a reason to sit on funds. Where our payment provider supports it we authorize your payment at checkout and capture it on dispatch, so that in most cases nothing is taken until your order ships.

When we may decline an order. Before shipping we may decline or cancel all or part of an order if the item, size, or color is unavailable; the price or a product description was published in error, see section 5; our fraud checks flag the order or we cannot verify the payment method or address; the delivery address is in a country we do not ship to, or is incomplete or undeliverable; the order is clearly for resale; or fulfilling the order would be unlawful. If we decline, you pay nothing and any amount already taken is refunded within seven working days, with an email explaining what happened.

Canceling before shipment. You may cancel any order at any time before it ships by emailing us with your order number. We cancel it and refund you in full within seven working days. Once an order has shipped, the Returns and Refunds Policy applies instead.

If we cannot ship on time. If we cannot ship within the time stated on this store, we email you, tell you the new expected date, and give you a free way to reply and cancel for a full refund. If you do not reply, we cancel and refund. This reflects the shipment and refund rules that apply to mail, internet, and telephone orders in the United States.

5. Prices, currency, taxes, duties, and pricing errors

Currency. All prices are shown and charged in United States dollars. The price you pay is the price shown in your cart at checkout, including any promotion applied. That is the price that governs your order.

Prices can change, but a price change never affects an order we have already accepted.

Tax. Where sales tax or an equivalent tax applies and we are required to collect it, it is calculated and displayed at checkout before you pay.

Import duties and customs charges. We ship internationally. Import duty, tax, and carrier brokerage or handling fees may be charged to you on arrival. They are set by the destination country, they are the recipient's responsibility, and we never receive them. We cannot predict or control them. Please read the customs section of the Shipping Policy before ordering. If a parcel is refused or returned to us because a duty was not paid, we refund what you paid for the goods once the parcel reaches us, less any transport and customs costs we were actually billed and can document.

Pricing and description errors. An item may occasionally be listed at an incorrect price, or with an incorrect description or image. Where that happens we are not obliged to sell at the incorrect price, because acceptance happens on shipping. If we spot the error before charging you, we contact you and you decide whether to continue at the correct price or cancel. If you were already charged, we cancel and refund in full, or ship at the correct price only if you clearly tell us in writing that you want that. We never charge you more than the price you agreed to without your express consent. If a price is obviously wrong, for example a $99 mat shown at $0.99, we cancel and refund rather than honor it.

6. Payment, fraud screening, and chargebacks

Who processes your payment. Payments are processed by third party providers, currently Shopify Payments and PayPal. Your card details go directly to those processors. We never receive, see, or store your full card number. Your use of a processor is also subject to that processor's own terms and privacy policy.

Your payment method. By paying, you confirm that you are authorized to use the payment method and that the details you enter are accurate.

Fraud screening. Orders are screened for fraud. We may ask you to confirm your identity, your billing address, or your authorization to use the payment method. If we cannot verify an order in a reasonable time, we cancel it and refund any amount taken. A human being reviews any flagged order before it is canceled. We do not use automated decision making that produces legal or similarly significant effects on you.

Chargebacks. If something is wrong with your order, please email us first. Most problems are solved in days, and a refund does not require a chargeback. If you do open one, we respond to your bank with the order record, tracking, delivery scans, and our correspondence with you. Where a customer repeatedly files chargebacks for goods that were delivered and not returned, we may decline to sell to that customer in future. Nothing here limits your genuine right to dispute an unauthorized or incorrect charge.

7. The Buy One Get One Free offer

How it works. When you add a qualifying mat to your cart, a second mat of the same size is added automatically at no charge. There is no coupon code. The two colors can differ. Two different sizes are two separate purchases with no free mat, and your cart shows that before you pay. Your cart and the checkout page always show exactly what you will receive and exactly what you will pay, including the free item and the total.

The cart is the authoritative statement of the offer. If the contents or the total in your cart do not match what you expected, please do not complete the order. Email us and we will sort it out.

Value and transferability. The free mat has no cash value. It cannot be exchanged for a discount, a credit, a different product, or money, and it cannot be sold separately from the order.

Combining offers. Unless we clearly say otherwise on the offer itself, this promotion cannot be combined with another promotion, discount, or credit.

We may change or end the offer at any time, without prior notice. A change never affects an order we have already accepted. The offer exactly as it appeared in your cart when you placed your order is what we owe you.

Returns on a promotional set. The two mats are sold together as one set for one price. Return both mats and you get 100 percent of what you paid for that set. Keep one and you get 50 percent, because one price bought two mats and each carries half of it. The full rule, the reasoning, the figures for every size, and how faults are handled are set out in the Buy One Get One Free section of the Returns and Refunds Policy, which is the only place this is defined. If anything on this page appears to say something different, that policy governs.

Errors in an offer. If an offer is published with a mistake in its terms, section 5 on pricing and description errors applies.

8. Product description, colors on screen, sizes, and materials

We describe the product accurately. If something we published is wrong, tell us and we will correct it.

What the mat is. The BarklyPaw Dog Cooling Mat is a three layer ice silk fabric mat with a non slip base. It contains no gel, no electricity, no batteries, and no water. There is nothing to freeze, nothing to plug in, and nothing to refill. It is machine washable according to the care instructions supplied with it. The fabric is designed to feel cool to the touch and to breathe rather than trap heat the way a padded bed does. We do not claim any number of degrees of cooling, and section 9 explains what we do not claim at all.

Colors look different on different screens. Product photography and video are illustrative. Screens vary in calibration, brightness, and color profile, so the 4 colors can look different on your phone, on your laptop, and in your home. A shade difference between your screen and the mat you receive is normal and is not a product fault. It is still covered by our 30 day return window if you are not happy with it.

Sizes are approximate. The mat comes in 5 sizes. Stated dimensions are approximate and subject to normal manufacturing tolerance. Any size guidance we publish is guidance based on typical dogs, not a guarantee of fit for your dog. Please measure your dog, and if you get the size wrong our 30 day window covers it. Email us before you order and we will help you choose.

Minor product changes and batch variation. We may make minor changes to materials, stitching, packaging, or supplier over time. We will not make a change that reduces the quality of the product or changes what it essentially is. Small differences in stitching, seam finish, and fabric shade can occur between production batches and are normal for a textile product.

We do not substitute. If we cannot ship the exact size and color you ordered, we contact you before shipping and you choose a different variant, a wait, or a full refund. We will not quietly send you something else.

No customer reviews and no social proof. We do not publish invented reviews, invented ratings, invented shopper counts, or invented endorsements, and we never will. Any customer review we ever display will come from a real, verified customer of this store. If you see a review or endorsement claim attributed to BarklyPaw customers that we did not publish, please report it to us.

9. Not a medical device, and not veterinary advice

This section matters. Please read it in full.

The mat is a comfort product. It is a passive fabric mat for a dog to lie on. It is not a medical device, not a veterinary device, and not a therapeutic device, and it is not registered, approved, cleared, or certified as any of those things by any authority.

No medical claims. The mat does not diagnose, treat, cure, prevent, or reduce the risk of any condition in any animal or in any person. That includes heatstroke, heat exhaustion, dehydration, fever, hip dysplasia, arthritis, joint pain, skin conditions, allergies, and anxiety. We make no such claim, and nobody is authorized to make one on our behalf.

What we claim, stated honestly. The fabric is designed to feel cool to the touch and to breathe rather than trap heat. We do not claim a specific number of degrees of cooling, we do not claim it produces cold, we do not claim it refrigerates, and we do not claim it lowers your dog's body temperature by any amount. How cool it feels depends on room temperature, humidity, airflow, how long your dog lies on it, and the dog.

Nothing we publish is veterinary advice. We are not veterinarians. Nothing on this website, in our emails, in our advertising, on social media, or in any reply from our support team is veterinary, medical, or professional advice, and none of it substitutes for advice from a qualified veterinarian who has examined your dog.

Heat is a real risk. Do not rely on this product. A cooling mat is not a substitute for fresh water, shade, ventilation, air conditioning, avoiding the hottest hours, or never leaving a dog in a parked vehicle. Heatstroke in dogs is a medical emergency. If your dog shows heavy or frantic panting, drooling, bright red or pale gums, vomiting, diarrhea, wobbliness, disorientation, or collapse, move your dog to a cool place, offer water, and contact a veterinarian or an emergency animal hospital immediately.

Health decisions are yours and your veterinarian's. If your dog is elderly, very young, pregnant, unwell, recovering from surgery, or has any condition affecting temperature regulation, skin, or mobility, speak to your veterinarian before introducing any new product.

10. Intended use, supervision, chewing, and misuse

Intended use. The mat is intended for a dog to lie on, placed flat on a stable, level surface, indoors or in shade outdoors. That is the only use we design for and the only use we stand behind.

Supervise your dog, especially at first. Watch how your dog reacts during the first uses. Some dogs treat anything new as something to investigate with their mouth.

Chewing is the main risk, and it is a real one. The mat is not a chew toy. If your dog chews, digs, scratches, or shreds bedding, do not leave your dog alone with the mat. Inspect it regularly for tears, punctures, loose seams, thinning fabric, or exposed inner layers, and stop using it immediately if you find any. Swallowed fabric can cause choking or a serious internal blockage. If you believe your dog has swallowed any part of the mat, contact a veterinarian right away.

Other safe use points.

Keep the mat away from open flame, heaters, radiators, heating pads, hot surfaces, and lit cigarettes.
Do not place it where it could block a dog's exit from a crate, doorway, or stairway, and do not use it on an unstable or elevated surface a dog could slide off.
Do not cut, pierce, staple, alter, or repair the mat, and do not remove or modify the non slip base.
It is not a product for people, and it is not bedding or a play mat for babies or children. Keep all packaging away from children and animals.
Follow the care instructions supplied with the mat when washing it. Washing, bleaching, drying, or ironing against those instructions can damage the fabric, and that damage is not a product fault.

These warnings also appear with the product itself and on our product page. Please read them there too, and keep them with the mat.

Misuse. Using the mat in a way this section tells you not to is misuse. Damage caused by misuse, by chewing or clawing, by an accident, by normal wear over time, or by washing against the care instructions is not a manufacturing defect. Our 30 day return window still applies on its own terms, but a mat that has been destroyed, cut up, or returned in an unhygienic state is not in the reasonable clean condition that window requires.

Your dog may simply not like it. Dogs are individuals and some ignore a new mat entirely. That is not a fault and you do not have to argue that it is. It is exactly what the 30 day change of mind window is for.

11. Shipping, delivery times, and risk of loss

One shipping option, free. Every order ships free to the address you give us. Orders are prepared within 1 to 3 business days and delivery typically takes 8 to 16 business days. Because goods ship internationally, customs processing can add time.

These are estimates, not guarantees. They are good faith estimates based on the transit times quoted to us by our fulfillment and carrier partners. They are not guaranteed delivery dates, and we do not offer a guaranteed or expedited service. If we cannot ship within the advertised window, section 4 applies.

Tracking. We email tracking when your order ships, and a tracking page is available on our store, powered by our tracking provider Track123. Tracking data comes from carriers and is only as current as their scans. Gaps between scans are common on international routes and usually do not mean a parcel is lost.

Risk of loss and title pass to you when the parcel is delivered to the address you gave us, not when we hand it to a carrier. Until then it is our problem, not yours.

If tracking says delivered and the parcel is not there, please email us within 14 days of the delivery scan. The first time this happens to a customer we replace or refund without asking you to prove anything. The full rule, including what happens on a repeat claim, is in the Shipping Policy.

Duties. Import duties, taxes, and carrier brokerage fees are the recipient's responsibility. See section 5 and the Shipping Policy.

12. Returns, refunds, and cancellations

The Returns and Refunds Policy is part of these terms and controls the details. This is the summary.

A voluntary 30 day return window, on top of your legal rights. You have 30 days from delivery to request a return. This is our own commercial promise. It is in addition to, and does not replace or reduce, any statutory right you have where you live, including rights relating to faulty goods and any distance selling cancellation right.

What it covers. Change of mind. Wrong size. Wrong color for your room. Your dog simply not taking to the mat. It covers a mat your dog has already used, provided it comes back in reasonable clean condition. We do not require unopened packaging, because a mat you were never allowed to try would be a pointless guarantee.

In most cases you will not need to ship anything back. Where the refund for a set is $99 or less, we refund on photos and you keep, donate, or dispose of the mats. For larger orders we tell you the return address and the likely postage before you commit. Faults are almost always resolved without a return.

Who pays return shipping, when a return is needed: you pay for a change of mind; we pay if the item is faulty, damaged in transit, wrong, or not as described.

Promotional sets. Return both mats for 100 percent of what you paid; keep one and you receive 50 percent. The math for every size is in the Returns and Refunds Policy.

Refund timing. Where no return is needed, within 3 business days of agreeing it. Where a return is needed, within 3 business days of the return tracking showing delivery to the return address, and in all cases within 10 business days of that scan. Cancellations before dispatch are refunded within 7 working days. Your bank may take a few days more to display it.

Fair use. This promise is offered in good faith. Where a pattern of returns is clearly abusive, we may require the mats back before refunding or decline to sell to that customer in future. We will never refuse a return because you complained, asked questions, or gave honest feedback, and we will never withhold a refund you are legally owed.

13. What we promise about the product

What we promise. The mat we send you will match its description on this store and will be free from manufacturing defects when it is delivered. If it is not, that is a fault: we pay any return cost, and you choose a replacement or a full refund. See section 12.

What we do not promise. We do not promise that your particular dog will like or use the mat, that it will feel cool to a specific degree, or that it will produce any particular result. Comfort is subjective and dogs are individuals. That is exactly why we offer a 30 day window that covers a used mat.

We do not disclaim implied warranties. Some stores give a written promise like the one above and then, in the next paragraph, try to disclaim the implied warranties that come with any consumer product, or cut them down to the length of their return window. We do not do that. Whatever implied warranties or statutory guarantees apply to your purchase where you live, including any implied warranty of merchantability or fitness for a particular purpose, apply in full and for their full legal duration. Our 30 day window does not shorten them. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including a right to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss.

The website itself. To the fullest extent the law allows, this website and its content are provided on an "as is" and "as available" basis. We do not warrant that the site will be uninterrupted, timely, secure, or error free, that defects will be corrected, or that third party content such as carrier tracking data is accurate or complete. This paragraph is about the website, not about the product you bought.

14. Limitation of liability

This section limits what we owe if something goes wrong. Please read the carve outs, which are real.

The cap. To the fullest extent permitted by law, our total liability to you for all claims connected with a product, an order, this website, or these terms is limited to the amount you actually paid for the order the claim relates to. We capped liability at what you paid, rather than at a token amount, because a cap you cannot even notice is not a fair term.

Types of loss we exclude. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, or loss of business opportunity, even if we were told such loss was possible.

What we never exclude or limit. Nothing in these terms limits or excludes our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
gross negligence or willful misconduct;
liability under applicable product liability law for a defective product, including injury to a person or an animal or damage to property caused by a defect;
any other liability that applicable law does not permit to be excluded or limited, including rights under consumer protection law.

State law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the exclusions above may not apply to you. You may have other rights that vary from state to state, and this section does not take them away.

Uses we are not responsible for. Subject to the carve outs above, we are not responsible for loss or harm caused by use of the mat contrary to sections 9 and 10, by continued use of a mat that is torn or damaged, by treating the mat as medical care or as a substitute for water, shade, or veterinary attention, or by a use the product is not intended for.

15. Your responsibility for misuse

What you cover. You agree to defend, indemnify, and hold harmless Stickwall and the people who work for it from third party claims, damages, and reasonable legal costs arising directly from your use of the product contrary to sections 9 and 10; your breach of these terms; your unlawful use of this website, including fraudulent orders or use of a payment method you were not authorized to use; or content you send us that infringes someone else's rights.

What you do not cover. This does not apply to any claim to the extent it is caused by our own negligence, our breach of these terms, a defect in the product, or anything we are responsible for under section 14. You are never asked to cover us for our own fault.

How it works in practice. If a claim arises that we believe is covered, we notify you promptly in writing, give you a reasonable opportunity to participate in the defense with counsel of your choosing, cooperate at your reasonable request, and will not settle a claim you are covering without your consent, which you will not withhold unreasonably.

16. Our intellectual property, and content you send us

What we own. All content on this store, including text, product copy, photography, video, illustrations, graphics, layout, design, and underlying code, is owned by Stickwall or licensed to us. The BarklyPaw name, logo, and branding are our trademarks.

What you may do. We grant you a limited, personal, non exclusive, non transferable, revocable license to view this store and to print or save pages for your own personal, non commercial use, for example to keep a copy of these terms or your order details.

What you may not do without our prior written permission:

copy, republish, sell, license, or distribute our content;
use our product photography, video, or copy in your own store, listing, marketplace page, or advertising;
use the BarklyPaw name, logo, or branding, including in a domain name, social account, ad, or listing, in a way that suggests we endorse or supply you;
scrape, crawl, harvest, or systematically extract content from this store by automated means;
use our content or images to train, fine tune, or evaluate a machine learning model;
frame or mirror this store, or remove or obscure any copyright or trademark notice.

Content you send us. If you email us a photo, a video, a comment, or a testimonial, you keep ownership of it. You grant us a non exclusive, worldwide, royalty free license to store it and use it internally to handle your inquiry and improve the product. We will not publish your name, your face, your dog's photo, or your words publicly, in advertising, or on this store without asking you first and getting your agreement. By sending us content you confirm it is yours to send.

Feedback. If you send us a suggestion for improving the product or the store, we may use it without payment or restriction. This does not apply to your personal information, which is handled under our Privacy Policy.

Infringement. If you believe content on this store infringes your rights, email us with the details and we will investigate and act promptly.

17. Acceptable use of this site

When you use this store, you agree not to place fraudulent orders or use a payment method you are not authorized to use; use bots, scripts, or automated tools to place orders, monitor stock, or extract content; manipulate the cart, a promotion, or a price, or attempt to obtain goods for less than the price shown at checkout; interfere with the operation or security of the site, introduce malicious code, or attempt unauthorized access; probe or test the vulnerability of the site or bypass any security or rate limiting measure; reverse engineer any part of the site except to the limited extent the law expressly allows; impersonate another person or provide false information at checkout; use the site for any unlawful purpose or in breach of sanctions or export laws; or harass, threaten, or abuse our team.

What happens if you do. We may cancel affected orders, decline future orders, and restrict access to the site. Where we cancel an order you have already paid for, we refund it in full within seven working days.

What we will not do. We will not restrict your access, cancel an order, or refuse service because you requested a return, asked for a refund you were entitled to, disputed a charge in good faith, or gave us honest negative feedback. Enforcement of this section is about abuse and security, not about customers exercising their rights.

18. Third party services and links

We rely on third parties to run this store. They currently include Shopify, our ecommerce platform and hosting; Shopify Payments and PayPal for payment processing; our fulfillment partner and the shipping carriers who deliver your order; Track123, which powers our order tracking page; our email provider and email sending tools; cloud infrastructure that transmits order events; and Meta, Google, and Pinterest for advertising and measurement, including the Meta pixel and the Meta Conversions API.

These providers operate under their own terms and privacy policies, and we do not control them. Our Privacy Policy explains what data is shared with them, why, and what choices you have, including how to limit personalized advertising and how to opt out of sale and sharing as those terms are defined by state privacy law.

Links to other sites are provided for convenience. We do not control or endorse them and we are not responsible for their content, products, or privacy practices. Once you leave this store, these terms stop applying and theirs start.

Third party outages. If our platform, a payment processor, a carrier, or a tracking provider has an outage, orders and tracking updates can be delayed. See section 22.

19. Communications, accounts, and marketing

Email is our only support channel. Write to mybarklypaw@gmail.com. We aim to reply within two business days. We do not operate a phone line, live chat, or messaging apps for support, so email is also the written record of anything you agree with us.

Transactional email. When you order, we send service messages such as order confirmation, shipping and tracking notifications, delivery updates, return instructions, and refund confirmations. These are part of fulfilling your order rather than marketing, so they continue while your order is open.

Marketing email is opt in. We only send marketing email if you asked for it. Agreeing to marketing is never a condition of buying anything. Every marketing email has an unsubscribe link, identifies us as the sender, and includes a valid postal address. Unsubscribing is honored promptly and has no effect on your order, your delivery, your 30 day window, or your refund rights.

Text messages. We do not currently send marketing text messages. A phone number you enter at checkout goes to the carrier for delivery purposes only. If we ever introduce SMS marketing it will be strictly opt in, consent will never be a condition of purchase, message and data rates may apply from your carrier, replying STOP will end messages and HELP will return help information, and we will honor an opt out immediately. We do not sell or rent your phone number or email address.

Accounts. You can order as a guest. If we make customer accounts available, you are responsible for keeping your login details secure and for activity under your account. Tell us immediately if you believe it has been used without your permission.

Notices. Legal notices from us to you are sent to the email address on your order and are treated as received when sent, unless we receive a delivery failure, in which case we will use any other contact detail on the order. Please keep your email address accurate. Notices from you to us go to mybarklypaw@gmail.com.

Electronic communications. By ordering, you agree that we may communicate with you electronically and that electronic communications, including order confirmations and these terms, satisfy any legal requirement that a communication be in writing.

20. Accessibility

We want this store to be usable by everyone, including customers using screen readers, keyboard navigation, magnification, or other assistive technology. We are not going to claim a certification we have not earned, so here is what we actually commit to. If any part of this site is difficult or impossible for you to use, email mybarklypaw@gmail.com and tell us what happened. We will help you place, track, change, or return an order by email, and we will work to fix the barrier itself. We treat accessibility reports as a priority, not as feedback to file away.

21. Governing law, your local rights, and how disputes are handled

Governing law. These terms and any contract between us are governed by the laws of Israel, where the seller is registered. This choice of law does not deprive you of the protection of the mandatory consumer laws of the country, state, or province where you live. Where a mandatory local consumer rule conflicts with anything in these terms, the local rule wins.

What we deliberately do not ask you to give up. These clauses are common and are often unfair to consumers, so we leave them out:

We do not require arbitration. There is no mandatory arbitration clause in these terms.
We do not ask you to waive class actions.
We do not ask you to waive a jury trial.
We do not require you to bring a claim in Israel. Telling a customer to fly to a foreign court over a dog mat is not a real remedy.
We do not shorten the time limit for bringing a claim. Whatever period the law where you live gives you is the period you get.

Step one, talk to us. Almost everything is solved by email in a couple of days. Email mybarklypaw@gmail.com with your order number and what you want to happen. We will engage with you in good faith and try to resolve it within 30 days.

Step two, if that fails. If we cannot resolve it, you are free to bring a claim in the courts of the country, state, or province where you live, including your local small claims court, and we may bring a claim against you only in the courts where you live. Each side keeps whatever jurisdictional arguments the law gives it; we simply are not going to use these terms to send you somewhere inconvenient.

Costs. Each side bears its own costs unless the law or the court says otherwise. There is no clause here making you pay our legal fees.

Language. These terms are written in English. Any translation is for convenience and the English version governs, except where the law where you live requires otherwise, in which case that law applies.

22. Events outside our control

What this covers. We are not responsible for a delay or failure caused by an event outside our reasonable control, including natural disasters, extreme weather, fire, flood, earthquake, epidemic or pandemic, war, civil unrest, terrorism, strikes or labor disputes, carrier or postal failure, customs or border delays, government action, restriction or sanction, power or internet failure, and outages of the platforms, payment processors, or tracking providers we depend on.

What we do about it. If such an event affects your order, we contact you as soon as we reasonably can with what we know and the revised timing.

Your right to walk away. If an event of this kind delays your order by more than 30 days beyond the delivery estimate that applied when you ordered, you may cancel and receive a full refund, whether or not the goods have shipped. If goods later arrive, we tell you how to return them at our cost, or ask you to keep them.

Limits of this section. It does not excuse us from refunding money we owe you, and it does not extend to a delay we caused ourselves or could have avoided with reasonable care.

23. General terms

Severability. If any provision is found unlawful, void, or unenforceable, it is severed or limited to the minimum extent necessary and the rest stays in force. Where a provision can be given a narrower meaning that is enforceable, that narrower meaning applies.

Entire agreement. These terms, together with the Shipping Policy, the Returns and Refunds Policy, the Privacy Policy, and your order confirmation, are the whole agreement between us about your order. Nothing in this paragraph excludes liability for anything we said fraudulently.

No waiver. If we do not enforce a right on one occasion, that is not a waiver and we may enforce it later.

Assignment. We may assign or transfer these terms, for example if the business is sold or reorganized, provided your rights are not reduced. You may not transfer your order or your rights under it without our written agreement, which we will not withhold unreasonably.

No third party rights. These terms are between you and us. No other person has a right to enforce them, except that the people who work for us may rely on sections 14 and 15.

Survival. Sections that by their nature should survive completion of your order continue to apply, including sections 9, 10, 13, 14, 15, 16, 21, and 23.

Headings and relationship. Headings are for convenience only. Nothing in these terms creates a partnership, agency, employment, or joint venture between us.

24. Changes to these terms

We may update these terms. When we do, we update the last updated date at the end of this page and publish the new version here. We keep a dated record of each published version and will send you the one that applied to your order on request.

Changes are not retroactive. The version published when you placed your order is the version that governs that order, including its offer, its price, its delivery estimate, and its return window. A later change never reduces what we already owe you on an order we have accepted, and if you have an unshipped order when a change lands, the earlier version continues to apply to it.

Material changes. Where a change materially affects your rights, we make that clear on this page rather than bury it, and we ask for your agreement at your next checkout rather than treating continued browsing as consent. Simply visiting the site again does not bind you to a materially different set of terms.

Keep a copy. You are welcome to save or print these terms when you order.

25. Notice for California residents and other state rights

California complaint notice. Under California Civil Code section 1789.3, California residents are entitled to this notice. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952 5210. That is a California state agency, not BarklyPaw support. For anything about your order, email us first at mybarklypaw@gmail.com, since we can usually fix it quickly.

Prices and services. The products offered on this store and their prices are described on the product page and in your cart. There is no subscription, no membership fee, no recurring charge, and no charge for using this website. You pay only for the order you place, at the total shown at checkout.

Privacy rights. Residents of California and certain other states have rights over their personal information, including rights to access, correct, and delete it, and to opt out of the sale or sharing of personal information for targeted advertising. We do not sell your personal information for money. Some of our advertising activity may qualify as a sale or as sharing for cross context behavioral advertising as those terms are defined by state privacy law, and you can opt out at any time. Our Privacy Policy explains exactly what that means, what is shared with Meta, Google, and Pinterest, and how to stop it.

Other states and countries. Consumer protection rules vary. Where a mandatory rule in your state, province, or country gives you more than these terms do, that rule applies and these terms do not reduce it.

26. How to reach us

Seller. Stickwall, registered business number 314619487, Israel, trading as BarklyPaw. Our full registered business address is available by email on request.

Email, our only contact channel. mybarklypaw@gmail.com. We aim to reply within two business days. We do not operate a telephone support line or live chat, and we do not use messaging apps for support.

To help us help you quickly, include your full name as it appears on the order, your order number, what you would like us to do, and a photo if the question is about the product or about damage.

Returns, cancellations, and refunds. Email us and our team handles it directly. There is no form to fill in and no ticket queue to fight through.

Reporting a problem with this store. If you find an error in a price, a description, a policy page, or anything else on this site, please tell us. We would much rather fix it than have a customer rely on it.

Last updated: July 25, 2026