Track Your Order
Track Your Order
Enter your tracking number or your order number and email, and you will see exactly where your BarklyPaw order is, updated as the carrier scans it.
Where do I find my tracking number?
It is in the shipping confirmation email we send the moment your order leaves us. If you cannot find that email, check your spam folder, or email mybarklypaw@gmail.com with your order number and we will look it up for you.
My tracking has not updated in a few days
That is normal, especially while a parcel is moving between countries. Tracking often goes quiet for a stretch and then jumps forward several scans at once. If nothing moves for more than seven days, email us and we will chase the carrier.
How long should delivery take?
Orders arrive within 8 to 16 business days, with free delivery to your door anywhere in the world. Customs processing in some countries can add a little time. Full details are in our Shipping Policy.
It says delivered, but I do not have it
Check with anyone else at the address and look in the usual safe spots, then give it 24 hours, since carriers occasionally scan early. If it still has not appeared, email mybarklypaw@gmail.com and we will open a claim with the carrier for you.
Still need help?
Email mybarklypaw@gmail.com with your order number. We reply within one business day, and we handle every enquiry ourselves.